Frequently Asked Questions
Everything you need to know about our premium leather craft.
What kind of leather do you use for your products?
We exclusively use 100% full-grain leather sourced from sustainable tanneries. This ensures that every piece develops a unique patina over time and lasts for decades.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
How should I care for my leather goods?
We recommend applying a high-quality leather conditioner every 3-6 months. Keep your items away from prolonged direct sunlight and excessive moisture to maintain the hide's integrity.
Do you offer a warranty on your bags and accessories?
Yes, all Leatherman products come with a lifetime warranty covering manufacturing defects in hardware and stitching. We stand by the craftsmanship of every item we ship.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.